1. Scope
These terms apply to (a) the creator storefront program, in which creators and marketers bring an audience and product concept and Kivix Commerce OÜ operates a dedicated store, and (b) business partnerships with suppliers, manufacturers, logistics providers and other companies. Each participant also signs an individual written agreement. If there is a conflict, the individual agreement prevails.
2. Eligibility and application
- Participants must be at least 18 years old and legally able to enter into contracts.
- Channels, audience figures and business information provided must be accurate. We may verify them.
- We may decline any application without giving reasons.
3. How managed storefronts work
- Kivix Commerce OÜ is the seller of record. We operate the store, payment processing, supplier coordination, fulfilment, customer service and the related legal and tax obligations.
- The creator produces content and drives traffic to the store. The creator may not make commitments, offers or statements on behalf of Kivix Commerce OÜ without our written approval.
4. Profit share and reporting
- The profit-sharing percentage, the definition of net profit and the payout schedule are set in the individual agreement. Net profit is normally calculated after VAT, refunds, chargebacks, product and shipping costs, payment fees, platform costs and any agreed advertising spend.
- We provide clear periodic reports showing how each payout is calculated.
- Participants are responsible for their own taxes and, where required, for issuing invoices for their share.
5. Content and advertising standards
- Disclosure: commercial content must be clearly marked as advertising (for example "#ad" or the platform's paid-partnership label), as required by EU consumer protection law and platform rules.
- Real product standards: media must reflect the actual product sold. No fake reviews, invented testimonials, false urgency, fake discounts, or misleading health, safety or environmental claims.
- Content must comply with the rules of each platform used, and must not target children with advertising for unsuitable products.
6. Use of our brand
We grant participants a limited, revocable permission to use the Kivix name and store brands only as agreed in writing. Participants may not bid on our brand names in paid search, register domains, social handles or trademarks containing our brands, or present themselves as Kivix Commerce OÜ.
7. Business partners and suppliers
Suppliers and manufacturers must provide accurate product specifications, real product media and samples on request. They must ensure products comply with applicable EU product rules, including the General Product Safety Regulation (EU) 2023/988, REACH chemical restrictions and CE marking where relevant, and must supply the required documentation.
8. Confidentiality and data protection
Each party keeps the other's non-public business information confidential. Customer data collected in Kivix stores is controlled by Kivix Commerce OÜ and processed under the GDPR. Partners receive aggregated performance reports, not personal customer data, unless the agreement and the law allow otherwise.
9. Term and termination
Either party may end the cooperation with the notice period set in the individual agreement. We may end it immediately if these terms, the content standards or the agreement are seriously breached. Profit shares earned before termination are paid out after deducting later refunds and chargebacks related to that period.
10. Independent parties
Participants act as independent parties. Nothing in these terms creates an employment relationship, partnership, joint venture or agency.
11. Sanctions
Participants must comply with our Sanctions policy and confirm that they are not subject to sanctions.
12. Governing law
These terms are governed by the laws of the Republic of Estonia. Contact: general@kivixcommerce.com.